Frequently Asked Questions
Here are some quick answers to common questions from both clients and cleaners.
For Clients
For Cleaners
How do I book a cleaner?
Simply head to our "Book a Cleaner" page, enter your details, and choose a date and time. It takes just a few minutes.
How do I know the cleaner is trustworthy?
All Peaksheen cleaners are vetted, reference-checked, and supported by our team. We only work with reliable, friendly professionals.
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Do I need to supply cleaning materials?
Yes — please provide basic cleaning products and tools (e.g. vacuum, mop, sprays). Our cleaners will be happy to use your preferred items.
Can I request the same cleaner again?
Yes! We’ll do our best to rebook the same cleaner if they’re available.
How do I pay?
Payment is taken securely via Stripe when you book. You’ll receive a confirmation email and receipt.
What if I need to cancel or reschedule?
No problem — just contact us at least 24 hours in advance and we’ll take care of it.
How do I apply to join Peaksheen?
Visit our "Join Our Team" page and complete the form. We’ll review your info and be in touch.
Do I need to bring my own products?
No — clients provide their own supplies. You just bring a great attitude and strong work ethic!
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How do I get paid?
We pay our cleaners weekly via bank transfer for all completed bookings.
Can I choose when and where I work?Absolutely. You set your availability and preferred areas, and we match you with nearby clients.
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Do I need a DBS check?
Yes, all cleaners must have completed a basic DBS check.